Shift/Pivot Terms of Purchase and Refund Policy 

TERMS OF PURCHASE AND REFUND POLICYShiftPivot, and all subsidiaries or affiliated brands under the Shift Pivot Enterprise umbrella (hereinafter referred to as “Company”, the “Companies”, “Asanda Madikane”, “We”, “Us” or “Our”) stand behind our products and your satisfaction is very important to us. All purchases made from us (including all related website courses, sales over the phone, live event, virtual event or on-site purchases) are covered by the following policies.

No Guarantee of Results.  We do not guarantee any results from the use of our products or services and we do not offer legal advice. Entrepreneurship and business investing involve risk and hard work. Always consult with your professionals.  Any testimonials showing our success or our students’ success are not to be interpreted as common, typical, or expected. It takes education, drive and hard work to reach your goals.

DIGITAL PRODUCTS

Shift Pivot Momentum, Power Pivot, Shift Pivot Events, The Breakthrough Experience and Retreats , Virtual calls and events. There is no refund at all on any digital products. You will receive access to your training platform for the amount of time that was stated on the product description you purchased. If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately so we can resolve the issue. 

If you have subscribed to the individual program (month-to-month, quarterly, or yearly) on Shift Pivot Momentum such as Power Pivot, you can cancel your subscription by contacting our Customer Support Department. On the contact form please select “Cancel paid service (individual account)” and follow the prompts. Please be advised that the cancellation of the subscription is effective in the rebill period in which you have cancelled. There are no refunds regardless of usage of the product.All digital and downloadable product sales are final. We do not offer digital product refunds, once a download/digital access has been assigned to you there is nothing we can retrieve back.

Please be advised that any and all agreements for downloadable/digital products, Shift Pivot Momentum, Power Pivot, Shift Pivot Events, The Breakthrough Experience and Retreats , Virtual calls and events digital products are NOT subject to refund or store credit.  We do not accept any verbal modifications of these Agreements and the “no refund and no cancellation”  policy stated in the Agreements is strictly adhered to.

AFTER the full term of the agreement has expired, you may request to cancel the automatic renewal of the Agreement or your Agreement will be converted into a month-to-month Agreement. Any cancellations submitted prior to the full term of the agreement will only cancel the auto renewal and your monthly invoices will still be due and owing until the full value of the agreement has been paid in full.

ALL BUILD OUT FEES AND SET UP FEES ARE NONREFUNDABLE AS THEY ARE SERVICES RENDERED TO CREATE YOUR ACCOUNT. 

Agreements with a 90 day opt out clause do not include a refund on the initial investment. There is NO refund on digital products or build-out fees.  By signing the Agreement, you agree to all Terms of Use and this Terms of Purchase and Refund Policy including that you agree to not file a chargeback for any services rendered, or for digital products that have been delivered. You also agree and acknowledge that you are paying in monthly installments on your total contract value as a payment plan, not a recurring subscription fee.  Cancelling or removing the credit card on file does not cancel your subscription and violates the terms of the agreement. If at anytime you have delinquent invoices past 90 days, or the account is paid delinquently for three consecutive payments, your account will be suspended, and you will still be liable for the full contract value through the term of the agreement.

Purchase of a Company training module does not grant rights to the buyer to share, reproduce or resell the product in any way.

If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately so we can resolve the issue. Digital product purchases do not grant rights to the buyer to share, reproduce or resell the product in any way.MENTORING SERVICES

Shift Pivot Momentum, Power Pivot, Shift Pivot Events, The Breakthrough Experience and Retreats , Virtual calls and events. There are no refunds for the program and no refunds or credit for any missed calls. No part of the program, including any gratis tickets, passes or invitations, are transferable to another person. It is incumbent upon the Mentee to dial in to the calls and follow the schedule. Please refer to the remaining Terms of Purchase and Refund Policy for our online community guidelines.  

 If you received this program gratis or as part of a bundled promotion, or if you received another product or service with the purchase of Shift Pivot Momentum, Power Pivot, Shift Pivot Events, Retreats , Virtual calls and events., please be advised that gratis items do not have monetary value and are not transferable nor are they eligible for refunds or store credit.  Depending on the package and offer, alll gratis events are subject to availability so early registration is encouraged. If a desired event is full, you may register for a future event. If you register for an event and you do not attend, you forfeit the gratis pass to attend.

Once you've registered, there is no transferring your pass to another event at a later date nor is the pass transferable to another person. Selling the pass is prohibited and the Mentee's name on the pass must match the name as it appears on their government issued identification.  Again, availability is on a first come, first served basis so ensure you reserve your spot early before you make travel plans.

Costs for travel and accommodations are not included. By becoming a part of the Shift/Pivot community, you agree to abide by our online community guidelines and you agree to all the terms and conditions of our refund policy, terms of service and privacy policy.  If you are dissatisfied with the Shift Pivot program or need assistance in any way please contact our Customer Support Department immediately so we can resolve the issue.

PAYMENT PLANS If a product or service is purchased utilizing a monthly payment plan the customer is responsible for 100% of agreed-upon payments equaling the original purchase price of the product. If any payments are not received, the entire purchase is void and the payments made up to that point are forfeited to and will not be refunded.

Access to any digital product or platform will be removed. Any payment plans that include live events must be paid in full 60 days prior to the event date or your ticket will be forfeited, and you will receive a store credit in the amount paid up to 60 days of the date of the event.

OFFERS, DEALS, PROMOTIONS, BONUS ITEMS AND GIFTS WITH PURCHASE Offers and discounts may not be combined.

Bonus Guarantee on All Deals, Products and Services

If at any time you purchase an item, ticket or digital product and in the future a bonus or free gift is offered under the same exact terms of purchase, we will guarantee you receipt of that bonus or free gift while supplies last or within 3 months of purchase.  If the bonus or free gift item is a ticket or a ticket upgrade to a live event, fulfilling this guarantee will be subject to availability as certain ticket levels and events have limited seating and availability. ONLY AVAILABLE WHILE SUPPLIES LAST.

Returning Items from Deals that Included Gifts with Purchase and Bonus ItemsIf you are returning an item or requesting a store credit on any item purchased with a bonus or free gift, you are required to return the bonus or free gift. If you choose to retain the bonus or free gift, your refund or store credit will be reduced for the value of the bonus and free gift at the time of your purchase.Purchases from an Affiliate

Any purchase made through a third-party affiliate is subject to the affiliate’s terms and conditions. Any requests from refunds should be made directly to the affiliate from whom the product or service was purchased. Be sure to save your invoice and receipts from any affiliate purchase so that we may direct you to the proper party should an issue arise.

Account StatusIf your account is in arrears or not in good standing for any reason, then any special offers, flash sales, deals, bonuses, gifts with purchase, coupons, discounts and incentives are not available for use.

Assumption of Risk and Waiver or Liability for COVID-19 The novel coronavirus, COVID-19, has been declared a worldwide pandemic by the World Health Organization. COVID-19 is extremely contagious and is believed to spread mainly from person-to-person contact. As a result, federal, state, and local governments and federal and state health agencies have suggested certain guidelines to prevent the transmission and spread of COVID-19, which ShiftPivot and her affiliated companies are following.  As global health concerns continue to develop, our team is working diligently behind the scenes, coordinating with federal, state and local officials in monitoring and assessing overall impact, while actively ensuring our live events are compliant and safe. 

We will require this screening waiver be accepted and adopted by everyone as a condition of  attending the event. By checking that you agree to the Terms and Conditions herein as a condition of receiving your ticket to the live event, you are agreeing to this policy. 

We discourage any attendees that have been exposed to anyone with COVID-19 to not attend any live events. Also, any attendee who has had a runny or stuffy nose, fever, cough, sore throat, symptoms of diarrhea, and symptoms of vomiting within the previous two weeks of the event should not attend the event.  

For the safety and health of all attendees, we will conduct thermal scanning upon entry to the event venue and everyone will be required to wear a face covering. This is a private event, and we reserve the right to refuse entry, or eject any one from the event, for failure to wear a face covering or for not following any of these safety guidelines. We will also enforce social distancing and we ask that everyone refrain from shaking hands and to please sanitize hands frequently.  

AttestationI hereby release, covenant not to sue, discharge, and hold harmless ShiftPivot and her affiliated companies , its employees, agents, and representatives, of and from the Claims, including all liabilities, claims, actions, damages, costs or expenses of any kind arising out of or relating thereto. I understand and agree that this release includes any Claims based on the actions, omissions, or negligence of ShiftPivot and her affiliated companies, its employees, agents, and representatives, whether a COVID-19 infection occurs before, during, or after attendance at the live event. 

I acknowledge the contagious nature of COVID-19 and voluntarily assume the risk that I may be exposed to or infected by COVID-19 by attending this live event. I voluntarily agree to assume all of the foregoing risks and accept sole responsibility for any personal injury, disability, illness, damage, loss, claim, liability, or expense, of any kind, that I may experience or incur in connection with my attendance at the live event. I also agree to follow all policies of the venue as far as masking, remaining socially distant and I accept that the seating for the event will be indoors and that I will be required to wear a mask through the entire event. I also understand that I can be removed from the event for refusal to abide by these polices or the policies of the venue. By signing this Waiver, I warrant that I have not been exposed to anyone with COVID-19 in the last 14 days, that I have not traveled to or from a country that is currently a “hot spot” for COVID-19, that I have not had any flu-like or COVID-19 symptoms, such as, but not limited to, a runny or stuffy nose, fever, cough, sore throat, diarrhea or vomiting.  I also acknowledge that I have willingly submitted to temperature screening upon entering the live event venue. 

By purchasing any item, product, service or event from any Company website, you acknowledge and agree to be bound by the terms and conditions set forth in these Terms of Purchase. If you do not agree to these policies, please do not purchase anything, or enter into any transaction with us.  

Be sure to return to this Policy periodically to review the most current version of the Policy. We reserve the right at any time, at our sole discretion, to change or otherwise modify this Policy without prior notice; however, the date of any effective changes shall be reflected at the bottom of this page and upon request we will provide you with information regarding any changes made. This policy was last updated on June 13, 2025.